This Privacy Policy explains how arr66 collects, uses, stores, and protects the personal data of Members and visitors to the arr66 platform. We are committed to handling your data responsibly and transparently.
arr66 uses TLS encryption and access-controlled infrastructure to protect your personal data. Financial information is handled under PCI-DSS aligned practices.
arr66 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely for platform operation and legal compliance.
You have the right to access, correct, and request deletion of your personal data held by arr66, subject to legal retention obligations.
Identity documents collected during KYC verification are used solely for age and identity checks. They are stored securely and are not shared beyond regulatory requirements.
arr66 uses cookies to maintain session state and improve platform performance. No third-party advertising cookies are placed without your knowledge.
You can opt out of promotional communications from arr66 at any time by contacting support or updating your account notification preferences.
This Privacy Policy applies to all personal data processed by arr66 in connection with the operation of the arr66 platform — including the website at arr66.com, the arr66 Casino, the sportsbook, the live casino lobby, and all associated services and products ("the Platform"). This Policy applies to all Members, registered users, and visitors who access the Platform.
arr66 is committed to protecting the privacy of all individuals whose personal data it processes. This Policy explains what data we collect, why we collect it, how we use it, and what rights you have in relation to it. By using the arr66 Platform, you acknowledge that you have read and understood this Privacy Policy.
This Policy should be read alongside the arr66 Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions on a privacy matter, this Policy shall prevail.
For the purposes of applicable data protection legislation, arr66 is the data controller in respect of personal data collected through the Platform. arr66 determines the purposes and means of processing your personal data as described in this Policy.
If you have any questions about how arr66 processes your personal data, or if you wish to exercise any of your data subject rights described in Section 11, please contact the arr66 Data Protection contact as set out in Section 15 of this Policy.
arr66 collects the following categories of personal data from Members and Platform visitors:
3.1 Identity Data — Full legal name, date of birth, gender, nationality, and government-issued identification document details (such as MyKad, passport, or driving licence number), collected as part of the mandatory KYC process.
3.2 Contact Data — Email address, mobile phone number, and residential address. These are collected at registration and are used for account communication and, where consented to, promotional communications.
3.3 Financial Data — Payment method details (such as bank account identifiers, e-wallet identifiers, and transaction reference numbers) collected in connection with deposits and withdrawals. arr66 does not store full card numbers. Payment processing is handled by third-party payment service providers operating under their own data security standards.
3.4 Technical Data — IP address, browser type and version, operating system, device type, screen resolution, time zone, and referring URL. This data is collected automatically when you access the Platform.
3.5 Usage Data — Game play history, betting history, login timestamps, session duration, pages visited, and features used within the Platform. This data is used for account management, fraud detection, responsible gaming monitoring, and platform improvement.
3.6 Communications Data — Records of communications between you and arr66 support, including live chat transcripts and email correspondence, retained for quality assurance and dispute resolution purposes.
arr66 collects personal data through the following means:
arr66 processes your personal data for the following purposes and on the following legal bases:
arr66 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. arr66 may share your data with the following categories of recipient, strictly on a need-to-know basis:
All third-party processors engaged by arr66 are required to process personal data only on arr66's documented instructions and in compliance with applicable data protection laws.
The arr66 platform operates internationally. Your personal data may be transferred to, and stored or processed in, countries outside Malaysia. Where such transfers occur, arr66 takes reasonable steps to ensure that appropriate safeguards are in place — including data processing agreements with relevant contractual protections — to protect your personal data to a standard equivalent to that required under applicable Malaysian data protection law.
8.1 arr66 retains personal data only for as long as is necessary for the purposes for which it was collected, unless a longer retention period is required by law or regulatory obligation.
8.2 Account and transaction data is typically retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements applicable to gaming operators under international standards.
8.3 KYC identity documents are retained for a minimum period of five (5) years from the date of submission or the date the Member relationship ends, whichever is later.
8.4 Where data is retained solely for legal compliance purposes after account closure, access to that data is restricted to personnel with a specific need for that access.
arr66 uses cookies and similar technologies on the Platform for the following purposes:
arr66 does not use third-party advertising or retargeting cookies. You may manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use certain features of the Platform.
arr66 implements technical and organisational measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
Notwithstanding these measures, no data transmission or storage system is entirely immune from risk. If you believe your arr66 account has been compromised, contact arr66 support immediately via live chat so that protective action can be taken promptly.
Subject to applicable law, you have the following rights in relation to your personal data held by arr66:
To exercise any of these rights, contact the arr66 support team via live chat or at the email address listed in Section 15. arr66 will respond to verified requests within a reasonable timeframe and, in any case, within thirty (30) days.
The arr66 platform may contain references or links to third-party payment processors or game providers in the course of delivering services. arr66 is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you interact with in connection with your arr66 account.
The arr66 platform is strictly for individuals aged 21 years and over. arr66 does not knowingly collect or process personal data belonging to persons under the age of 21. Where arr66 discovers that personal data of a minor has been submitted, that data will be deleted without undue delay and the associated account will be suspended pending investigation.
If you believe that arr66 may hold personal data relating to a minor, please contact us immediately at the contact details in Section 15.
arr66 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform functionality. Where changes are material, arr66 will endeavour to notify active Members via the Platform's notification system or by email to the registered address. The date of the most recent revision is displayed at the top of this Policy. Continued use of the arr66 Platform following the publication of any amended Policy constitutes your acceptance of the updated terms.
If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have a complaint about how arr66 has handled your personal data, please contact us via:
arr66 Data & Privacy
Live Chat: Available 24/7 on the arr66 platform
Email: [email protected]
For general platform queries, visit our About Us page or FAQ. For responsible gaming concerns, visit our Responsible Gaming page.
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